Rujukan Laman

Your Legal Starting Point

Control Squeeze, Three Card Brag and Football Studio sit behind one account contract, one privacy process and one set of wallet records, so you know which legal terms…

Malaysia law contextAccount termsCookie choicesData request path
win133 Your Legal Starting Point
CONTACT ROUTES

Reach Us About Legal Matters

Legal questions need a traceable path, not guesswork in a chat window.

Legal email Send legal questions through our help email with your account ID, the affected date…
Chat referral If you start in chat, ask for a legal referral and keep the case…
Document upload When we ask for proof, upload only the requested file through the secure account…
ACCOUNT CARE

How Your Legal Data Is Handled

Legal care is part of account care. We keep account data, cookie choices, payment traces and security logs in separate record groups so a request can be checked without exposing more than…

Account data

Your profile data is used to run the account, check access, match wallet activity and answer legal requests. We keep only the fields needed for those purposes and restrict internal access by work role.

Cookie choices

Cookies help keep sessions active, remember basic settings and detect unusual sign-in patterns. Where choices are offered, you can adjust them from the browser or account area without changing the legal terms.

Security logs

Sign-in time, device signals and IP patterns may be stored to investigate account access questions. These logs help us separate your activity from suspicious attempts and support a fair account decision.

Payment records

Touch 'n Go, GrabPay, Boost dan FPX records are linked to wallet checks, receipt matching and dispute handling. We do not treat a payment screenshot as enough on its own without matching system data.

Retention checks

Some records must stay for tax, dispute, fraud control or payment partner requirements. When retention is no longer needed, we delete or anonymise records according to our internal schedule and legal duties.

Change requests

You may ask us to correct wrong profile data, export account data or close an account record. We verify ownership first, then explain what can be changed and what must remain for legal reasons.

Answers About Legal Rights

This section answers the legal questions we receive most often from Malaysia account holders. It covers access, data requests, cookies, payment records, disputes and changes to terms. If your issue involves a specific game round such as Crash X, Thunder Fishing or Cai Shen, include the round time and account ID when you contact us.

You may use the service only where local law permits access. We may ask for identity or location checks when needed, and we can decline or restrict access if legal requirements are not met.

Contact us through the legal email or a chat referral and state the data you want. We verify account ownership before sending any export or answer, so keep your account ID ready.

Yes, you can ask for corrections when profile details are inaccurate. We may request proof before changing sensitive fields, especially when the change affects payment matching, account access or dispute records.

Payment records support receipt matching, wallet checks, tax duties, fraud controls and dispute handling. Records for Touch 'n Go, GrabPay, Boost dan FPX may be retained while those legal or partner requirements apply.

Cookies help manage sessions, settings and security checks. Some are needed for the service to work; others may be adjusted through your browser or account tools where those choices are available.

We place the updated wording on this page with its effective date. Changes normally apply from that date onward, while earlier wallet, account and dispute records remain tied to the wording then in effect.

Send the account ID, date, device used and any payment or game round reference. We check account logs, wallet records and relevant terms before replying with the outcome through a traceable channel.